FAQs
Upload button in my campaign is not showing
Please check your 'Deadline to Submit Entry' in Campaigns > Edit Campaign > Contest Options And make sure that it's a FUTURE date.
When participants of a campaign upload their videos, where do these videos go?
Where are these videos stored? Submitted videos are hosted on our server.
Where to find your Verification Report
Verify the status of your social posts by checking the Verification Report. Follow the video below to find your Verification Report. https://share.getcloudapp.com/xQuWp58v A Verification Report looks like this:
Facebook not posting
Follow the steps below to link all your Facebook Pages and Groups and, Instagram accounts to the software. How to authenticate / re-authenticate It sounds like somehow we didn’t get the app permissions when you authenticated Facebook. Please remove ...
How to change the size of my contest page so it's not very narrow?
When I embed it on my web page using the embed code it defaults to that! You need to go to Campaigns Editor > Design > EDIT WIDGET in the left navigation panel, then select the proper size there. It will automatically change the code when you click ...
How to remove the caption entry in a photo contest?
Or edit them after they are submitted? To remove the caption entry on the Photo Contest template, you will have to use a custom CSS that will hide the text from the form. I'm sorry but we don't provide that support. You may want to ask for help from ...
How is "revenue" in reports measured?
When I use the pixel codes in my E-commerce store, how would it know any of my sales? Place the 'Sale' pixel on the Thank You order confirmation page of your E-commerce store. Replace the '0.00' part of the script with the variable provided by your ...
Is there a way to remove "Published by ......" text in my posts?
Do you see the "Published by .." text when you post through our software? Here's what you need to know. If you're referring to the 3rd party API attribution, social networks will always show that because it was posted with our API. Sorry, but there's ...
Are the pixel codes based on actions (clicks, sales, etc)?
Does the system separate them by campaign? Correct. Pixels are based on actions and the system knows how to separate.
How to remove published posts?
Follow the steps below if you want to delete a post that has been published. Go to Sent tab > Find the post that you want to delete > On the Actions column, click the dropdown > Select Delete.
How many pixel codes can I use?
How many pixels can you generate using the software and use in your campaigns? A maximum of 6 custom pixel codes can be generated, 6 custom plus the existing 1 sale and 1 lead pixel.
When participants of a campaign upload their videos, where do these videos go?
Where are these videos stored? It posts to YouTube, that's how we playback the videos in the gallery.
I'm unable to edit my post in the Publish dashboard
I clicked on Facebook/Twitter/LinkedIn/Instagram post in Publish editor, but it won't allow me to edit my post Please open your browser as a Private window mode and try again. It sounds like you're experiencing a plugin/extension conflict. Click on ...
How to Type Emojis on Your Mac or PC and Use it on Your Posts
Emojis are important in connecting with your audience when publishing social media posts. Learn how you can use them regardless of the device you're using. How to Use Emojis on a Mac Step 1: Place your cursor in the Message field of the social ...
How can I edit a post in the queue that my user has added? I don't see it with the main account.
Learn how to edit the posts that other users in your account created. If you are the main account holder, you still have to add yourself as a user in your account and set the Admin role. Please check this article. How can I approve posts of other ...
How can I schedule a post to publish every 45 days?
Learn how to use the Schedule feature of the Publish dashboard, If your goal is to publish the same social post every 45 days, what you need to do, after publishing or scheduling it for the first time, is, you may go to Queue tab or Sent tab, find ...
How does the Requeue feature work?
Given 3 categories with Requeue posts that all go at the same time, how does the software decide which one to post first, second, last? If you have a single Schedule item with all three categories enabled, it will send the first one that you ...
How to format social posts in 'Preview'?
Format your social posts the way you want to. Here's how. For example, if I wanted to post a recipe on my Facebook Page, I'd like to list each ingredient on a separate line. How can I do that? You should be able to go to 'Preview & Edit' and click on ...
How do I make sure that the right image is shown when it is added through a link?
I scheduled a Facebook post and added a link. But the image that I'd like to show didn't pull through. The post is showing the website image. Facebook doesn't allow any 3rd party app to specify which image is used with a Link type post, where there's ...
Can we work with clients without having them as users?
How to allocate the roles of the three users available on each account You can set up yourself as the 'Approver' for one sub-user, your designer as another sub-user, and the client as the third sub-user to view reports and the calendar only.
I press "Publish Now" button, nothing happens.
Is the Publish dashboard unresponsive? You may need to refresh your system. Can you please log out, close that tab, create a new tab and log back in?
My LinkedIn post did not publish anything!
Learn the factors that may affect your social posting to LinkedIn. LinkedIn is limited to 3000 characters including spaces. Please shorten your link and it will work. If it's under 1300, you need to be sure that you're logged in as the user who ...
Why requeue isn't available in Twitter?
Why requeue isn't available on Twitter? This is why Tweets can't be requeued. Twitter strictly forbids reposting of the same content on its network. For that reason, we've disabled ReQueues for Twitter only, it works on Facebook, Instagram, and ...
Is there bulk photos upload?
Is bulk upload of photo available? We don't have a bulk photo upload yet. But you can save all of your images in our Asset Library and you can use it anytime without the need for re-uploading. Here's how: Go to Publish Editor > Click Add Images > ...
I created a campaign using a foreign language but it has a font error
Do you encounter an error using a Foreign Language that uses special characters? We don't restrict special foreign characters. Can you please try a different font? If you find that none of the fonts are working, can you please suggest a font that we ...
How to turn off the URL shortener
We use http://rfr.bz as our link shortener. If you don't want to use it, follow the steps below. Warning: We don't recommend turning off our URL shortener. If you turn off the software tracking, you will have no link shorteners at all. We're looking ...
Can I use other URL shorteners?
About using 3rd party url shorteners. Sorry, you can't. If you turn off the software tracking, you will have no link shorteners at all. We're looking into integrating with other link shorteners in the future. For now, you have to use our url ...
The system is not saving my design
Are you saving your work by clicking step 5 Save & Deploy in Edit Campaign? If so, there might be a red alert in either the Settings or the Social Share step. Scroll down and see if there are any, they must be cleared before it will save. Are you ...
Why are my social profiles not displayed on Publish dashboard?
I want to create a post to one of my social profiles, but there's nothing on my Publish dashboard. If you have your social account added in Account Preferences, and you're not seeing them on Publish dashboard, it could be that you are a sub-user of ...
Publishing Options
Here are your 5 options in Publish dashboard, on how you can post your message. You can find them as a blue button below the page. 1. Publish Now - select this option if you want to post your message instantly. 2. Schedule - select this option if you ...
Our Current Integrations
Our Current Integrations Here's a list of our current integrations. 1. Zapier 2. MailChimp 3. Salesforce 4. Infusionsoft 5. Aweber 6. ActiveCampaign 7. MailerLite 8. ExactTarget 9. GetResponse 10. Moosend 11. Platform.ly 12. Webhook 13. Drip 14. ...
How To Remove or Delete a Workspace from Your Agency Dashboard
This helps you if you have a Workspace that you no longer want to be attached to your Agency Dashboard or if you no longer need the Workspace at all. Go to the Agency Dashboard and hover over the Workspace you want to delete. Depending on the account ...
How to find the RSS feed of a website
Do you want to add RSS feeds to your content? Let us show you how you can find the RSS feeds of websites. Here are the top 5 ways you can do this so you won't miss new content from your sources! 1. Look for the RSS web feed icon. This image tells the ...
How to Setup a Custom Campaign Domain
Learn how you can use your own domain name for your social media campaigns. Custom campaign domains are awesome. They allow you to use your own domain name for ALL of your campaigns. The best part is, it's very easy to set these up. We even obtain an ...
How to troubleshoot duplicate posting
Did you experience duplicate posting in your Facebook and Instagram posts? Here's how to fix that. ⚠️ You need to check both your Facebook and Instagram account setup. Make sure that the option to 'also share uploads' to Facebook or Instagram ...
How to Setup a Custom Link Shortener Domain
Learn how you can use your own domain name for your social media campaigns. Custom link shortener domains allow you to change the rfr.bz link shortener domain that we use for all social media posts and campaign referred links. We recommend ...
How to Authorize Google to Allow SMTP
Do you need to authorize Google to allow SMTP email? Follow the steps below. Click here for detailed instructions from Google Workspace Admin Help Docs Go to Apps > Google Workspace > Gmail > Routing. Scroll to SMTP relay service. Select configure. ...
Instructions for Webhooks integration
How to set up the Webhooks integration Do you want to use Webhooks to integrate with us? Here's how to set it up. Instructions for Webhooks integration Enter the callback URL where data should post in the Webhook URL field. Set a security token that ...